Refund Policy

Effective November 3, 2026

This is the one refund policy for every product and service from Just Start Creations LLC, including promotional, sale and pick-your-price purchases. Find the type of purchase below to see how refunds work for it.

1. Digital products

Starter kits, templates, workbooks, prompt packs and other downloads.

Because digital products are delivered instantly and can't be returned, all sales are final. If a file is missing or won't open, contact us and we'll fix it or send it again.

2. Live programs

Classes, challenges, workshops, bootcamps and group cohorts, such as Website in a Weekend™.

• Request a full refund up to 48 hours before the first live session.
• Within 48 hours of the start, or once the program begins, payments are non-refundable.
• Missing a live session doesn't qualify for a refund. Replays are provided when the program includes them.

3. Calls and consultations

Paid strategy, clarity and setup calls.

• Reschedule or cancel at least 48 hours before your call, and your payment becomes a credit toward any Just Start Creations service.
• Cancellations within 48 hours and missed calls are non-refundable.

4. Done-for-you services

Website packages (Starter, Launch, Growth), setup intensives, assisted migration and other custom work.

• Payment. A 50% deposit reserves your spot and starts your project. The balance is due before launch or delivery. You may also pay in full up front.
• Change your mind quickly. Cancel within 3 business days of payment, before work on your project begins, for a full refund.
• After work begins. Your deposit is non-refundable, because it covers your reserved spot and the work already underway. Any amount paid beyond the deposit is refunded.
• After your first preview or deliverable. Payments are non-refundable. Your included revision rounds are how we make it right for you.
• Paused projects. If we don't hear from you for 60 days, your project is closed and payments are non-refundable. You can restart within 6 months by contacting us.
• Our mistakes. If something we built doesn't work as promised, such as a broken link or form, we fix it at no charge.

5. Subscriptions and memberships

The Care Plan, the Partner plan, and paid memberships.

• Monthly plans. Cancel anytime. Cancellation stops future charges. There are no refunds for partial months, and your access continues through the period you paid for.
• Annual plans. Request a full refund within 14 days of an annual charge, including renewals. After 14 days, there's no refund, and your plan stays active until the end of the year you paid for.
• Partner plan. Cancel with 30 days' written notice. Months already started are not refundable.
• Included months. Care Plan months included with a package have no cash value.
• How to cancel. Cancel your subscription or email support@juststartcreations.com. See our Care Plan terms.

6. How to request a refund

Exceptions

If a written proposal, invoice or offer page states different refund terms for a specific purchase, those terms apply to that purchase. This policy may be updated from time to time, and the effective date above shows when it last changed. Changes don't affect purchases made before the change.

Contact us